Capitalizing on Outlook is a hands‑on, one‑hour course designed to help users get the most out of Microsoft Outlook for daily communication, scheduling, and organization. Participants learn how to navigate the Outlook interface efficiently, including the ribbon, Backstage view, and built‑in tools that support productivity. The course introduces key features for managing email, calendars, contacts, and tasks in a streamlined and organized manner.
Learners explore practical techniques for sorting, filtering, categorizing, and searching messages, as well as composing professional emails with attachments, formatting, voting options, and signatures. The session covers calendar management in depth, including scheduling meetings and Teams meetings, setting availability, using scheduling and meeting polls, managing multiple calendars, and sharing calendars with others. Participants also learn how to organize and maintain contacts, work with contact groups, manage address books, and perform basic mail merges. Additional productivity tools such as tasks, To Do, inbox rules, and Viva integrations are highlighted to help users stay organized and productive across their workday.