Managed IT Services

Three flat-rate support tiers built to grow with you, from remote help desk to 24/7 security monitoring and compliance.

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Pricing

Three Tiers. Pick Where You Start.

Each tier includes everything below it, so moving up never means starting over.

Tier 1: Essential IT Support

$1,300 / month

  • Ticketing portal for tracking and submitting requests
  • Remote help desk, M-F 8 AM to 4 PM
  • Coverage for 5 desktops, 3 laptops, and 2 mobile devices
  • Monthly Windows patching and basic endpoint protection
  • O365 licensing management and basic device tracking
  • Basic network monitoring and printer support
  • Quarterly device audit and reporting
  • Response time: next business day

Not included: onsite support, firewall security services, Azure management or compliance support

Tier 2: Advanced IT Support

$2,000 / month

  • Everything in Tier 1
  • Managed antivirus, endpoint protection, and BitLocker encryption
  • Monthly Azure Active Directory health check and MFA
  • Full router, switch, and access point management
  • Onboarding and offboarding support for new employees
  • Quarterly compliance review and O365 email encryption
  • Priority printer and device support
  • Response time: 2-hour emergency, 24-hour standard

Not included: onsite support, full Azure or compliance management

Tier 3: Fully Managed IT Support

$2,850 / month

  • Everything in Tiers 1 and 2
  • 24/7 security monitoring and threat response
  • Full Azure Active Directory management
  • Compliance with NYS local government cybersecurity standards
  • Daily server backups with offsite replication
  • Full networked printer and device support, priority replacement
  • Quarterly onsite reviews and strategic IT consulting
  • Response time: 24/7 emergency, 4-hour critical issues

Also available: additional onsite support beyond quarterly reviews, billed at $125/hour

Commitment Pricing

Save More With a Longer Term

A 3-year term saves 5% off the monthly rate. A 5-year term saves 10%. Consistent support, locked in at a lower cost.

Tier1-Year3-Year5-Year
Essential IT Support$1,300 / month$1,235 / month$1,170 / month
Advanced IT Support$2,000 / month$1,900 / month$1,800 / month
Fully Managed IT Support$2,850 / month$2,710 / month$2,565 / month
Why BBB Techs

Every Tier Includes

Flat Monthly Pricing

One predictable number each month, with longer-term commitment pricing available.

Ticketing & Reporting

A portal for tracking requests, plus regular device and compliance reporting.

A Path to Grow Into

Move up a tier as your security, compliance, and support needs grow, with no re-onboarding.

New York Compliance Expertise

Our Fully Managed tier is built to meet NYS local government cybersecurity standards, and applies just as well to private-sector compliance needs.

Free Discovery & Readiness Assessment

Know Your Current State Before You Spend a Dollar

We begin every engagement with a free assessment of your Microsoft 365 environment. It covers licensing, tenant structure, identities, security gaps, data locations, and collaboration workflows, so you leave with a clear picture of where you stand and what to do next.

Let's Talk

Start Your Free Discovery

Tell us a bit about your organization and what you're looking to solve. We'll follow up to schedule your free Microsoft 365 environment assessment.

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